:root {
    color-scheme: light;

    --sw-support-background: #f5f1ea;
    --sw-support-card: rgba(255, 255, 255, 0.9);
    --sw-support-border: rgba(91, 70, 54, 0.16);
    --sw-support-text: #292524;
    --sw-support-muted: #78716c;
    --sw-support-primary: #6f4e37;
    --sw-support-primary-dark: #493225;
    --sw-support-soft: #eee5d8;
    --sw-support-danger: #991b1b;
    --sw-support-success: #166534;
    --sw-support-warning: #92400e;
    --sw-support-shadow:
        0 24px 60px rgba(70, 50, 35, 0.11);
}

* {
    box-sizing: border-box;
}

html {
    min-height: 100%;
    background: var(--sw-support-background);
}

body[data-employer-ticket-page="1"] {
    min-height: 100vh;
    margin: 0;
    background:
        radial-gradient(
            circle at 15% 0%,
            rgba(196, 158, 111, 0.18),
            transparent 30rem
        ),
        linear-gradient(
            180deg,
            #f9f6f1 0%,
            var(--sw-support-background) 100%
        );
    color: var(--sw-support-text);
    direction: rtl;
    font-family:
        Tahoma,
        Arial,
        sans-serif;
}

button,
input,
select,
textarea {
    font: inherit;
}

button,
a {
    -webkit-tap-highlight-color: transparent;
}

[hidden] {
    display: none !important;
}

.sw-support-container {
    width: min(1180px, calc(100% - 2rem));
    margin-inline: auto;
}

.sw-support-header {
    position: sticky;
    z-index: 100;
    top: 0;
    border-bottom: 1px solid var(--sw-support-border);
    background: rgba(249, 246, 241, 0.88);
    backdrop-filter: blur(18px);
}

.sw-support-header-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    min-height: 78px;
    gap: 1rem;
}

.sw-support-brand {
    display: inline-flex;
    align-items: center;
    gap: 0.75rem;
    color: inherit;
    text-decoration: none;
}

.sw-support-brand-mark {
    display: grid;
    place-items: center;
    width: 48px;
    height: 48px;
    border-radius: 16px;
    background:
        linear-gradient(
            145deg,
            var(--sw-support-primary),
            var(--sw-support-primary-dark)
        );
    color: #fff;
    font-weight: 900;
    box-shadow:
        0 12px 28px rgba(73, 50, 37, 0.24);
}

.sw-support-brand strong,
.sw-support-brand small {
    display: block;
}

.sw-support-brand strong {
    font-size: 1.05rem;
}

.sw-support-brand small {
    margin-top: 0.2rem;
    color: var(--sw-support-muted);
    font-size: 0.72rem;
}

.sw-support-header-actions {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    justify-content: flex-end;
    gap: 0.65rem;
}

.sw-support-user-label {
    color: var(--sw-support-muted);
    font-size: 0.8rem;
}

.sw-support-main {
    padding-bottom: 4rem;
}

.sw-support-hero {
    padding: 4.5rem 0 3rem;
}

.sw-support-hero-grid {
    display: grid;
    grid-template-columns:
        minmax(0, 1.45fr)
        minmax(260px, 0.55fr);
    align-items: center;
    gap: 2rem;
}

.sw-support-eyebrow {
    display: inline-flex;
    width: max-content;
    border-radius: 999px;
    padding: 0.35rem 0.75rem;
    background: var(--sw-support-soft);
    color: var(--sw-support-primary);
    font-size: 0.75rem;
    font-weight: 900;
}

.sw-support-hero h1 {
    max-width: 760px;
    margin: 1rem 0 0;
    font-size: clamp(2rem, 5vw, 4.2rem);
    line-height: 1.25;
}

.sw-support-hero p {
    max-width: 680px;
    margin: 1.25rem 0 0;
    color: var(--sw-support-muted);
    font-size: 1rem;
    line-height: 2;
}

.sw-support-hero-card {
    display: grid;
    gap: 0.55rem;
    padding: 1.4rem;
    border: 1px solid var(--sw-support-border);
    border-radius: 1.7rem;
    background: rgba(255, 255, 255, 0.72);
    box-shadow: var(--sw-support-shadow);
}

.sw-support-hero-card span,
.sw-support-hero-card small {
    color: var(--sw-support-muted);
}

.sw-support-hero-card span {
    font-size: 0.75rem;
}

.sw-support-hero-card strong {
    font-size: 1.05rem;
}

.sw-support-hero-card small {
    line-height: 1.8;
}

.sw-support-card {
    border: 1px solid var(--sw-support-border);
    border-radius: 1.75rem;
    padding: 1.35rem;
    background: var(--sw-support-card);
    box-shadow: var(--sw-support-shadow);
}

.sw-support-auth {
    max-width: 720px;
    margin-inline: auto;
}

.sw-support-app {
    display: grid;
    gap: 1.2rem;
}

.sw-support-dashboard {
    display: grid;
    grid-template-columns:
        minmax(0, 1fr)
        minmax(0, 1fr);
    align-items: start;
    gap: 1.2rem;
}

.sw-support-section-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    margin-bottom: 1.2rem;
}

.sw-support-section-heading h2 {
    margin: 0.7rem 0 0;
    font-size: 1.25rem;
}

.sw-support-section-heading p {
    margin: 0.55rem 0 0;
    color: var(--sw-support-muted);
    font-size: 0.84rem;
    line-height: 1.9;
}

.sw-support-form,
.sw-support-form-grid {
    display: grid;
    gap: 0.9rem;
}

.sw-support-form {
    grid-template-columns:
        minmax(0, 1fr)
        auto;
    align-items: end;
}

.sw-support-form-grid {
    grid-template-columns:
        repeat(2, minmax(0, 1fr));
}

.sw-support-field {
    display: grid;
    gap: 0.4rem;
}

.sw-support-field-full {
    grid-column: 1 / -1;
}

.sw-support-field > span {
    color: #57534e;
    font-size: 0.77rem;
    font-weight: 900;
}

.sw-support-field small {
    color: var(--sw-support-muted);
    font-size: 0.68rem;
    font-weight: 500;
}

.sw-support-field input,
.sw-support-field select,
.sw-support-field textarea {
    width: 100%;
    min-width: 0;
    border: 1px solid var(--sw-support-border);
    border-radius: 1rem;
    padding: 0.78rem 0.9rem;
    background: #fff;
    color: var(--sw-support-text);
    outline: none;
    transition:
        border-color 0.15s ease,
        box-shadow 0.15s ease;
}

.sw-support-field textarea {
    min-height: 155px;
    resize: vertical;
    line-height: 1.9;
}

.sw-support-field input:focus,
.sw-support-field select:focus,
.sw-support-field textarea:focus {
    border-color: var(--sw-support-primary);
    box-shadow:
        0 0 0 4px rgba(111, 78, 55, 0.1);
}

.sw-support-button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 44px;
    border: 0;
    border-radius: 0.95rem;
    padding: 0.72rem 1rem;
    background:
        linear-gradient(
            145deg,
            var(--sw-support-primary),
            var(--sw-support-primary-dark)
        );
    color: #fff;
    cursor: pointer;
    text-decoration: none;
    font-size: 0.8rem;
    font-weight: 900;
    transition:
        transform 0.15s ease,
        opacity 0.15s ease;
}

.sw-support-button:hover {
    transform: translateY(-1px);
}

.sw-support-button:disabled {
    cursor: wait;
    opacity: 0.55;
    transform: none;
}

.sw-support-button-light {
    border: 1px solid var(--sw-support-border);
    background: rgba(255, 255, 255, 0.82);
    color: var(--sw-support-text);
}

.sw-support-button-danger {
    background: var(--sw-support-danger);
}

.sw-support-inline-actions {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.65rem;
}

.sw-support-message {
    margin-top: 1rem;
    border-radius: 1rem;
    padding: 0.8rem 0.9rem;
    background: #ecfdf5;
    color: var(--sw-support-success);
    font-size: 0.8rem;
    line-height: 1.8;
}

.sw-support-message.is-error {
    background: #fef2f2;
    color: var(--sw-support-danger);
}

.sw-support-ticket-list {
    display: grid;
    align-content: start;
    gap: 0.65rem;
    max-height: 520px;
    margin-top: 1rem;
    overflow-y: auto;
}

.sw-support-ticket-item {
    display: grid;
    gap: 0.55rem;
    width: 100%;
    border: 1px solid var(--sw-support-border);
    border-radius: 1.1rem;
    padding: 0.9rem;
    background: #fff;
    color: inherit;
    cursor: pointer;
    text-align: right;
}

.sw-support-ticket-item:hover,
.sw-support-ticket-item.is-active {
    border-color: rgba(111, 78, 55, 0.42);
    background: #fffaf2;
}

.sw-support-ticket-title {
    font-size: 0.88rem;
    font-weight: 900;
}

.sw-support-ticket-meta,
.sw-support-ticket-badges {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.45rem;
    color: var(--sw-support-muted);
    font-size: 0.7rem;
}

.sw-support-badge {
    display: inline-flex;
    width: max-content;
    border-radius: 999px;
    padding: 0.25rem 0.55rem;
    background: #f5f5f4;
    color: #57534e;
    font-size: 0.68rem;
    font-weight: 900;
}

.sw-support-badge-awaiting_staff {
    background: #fef3c7;
    color: var(--sw-support-warning);
}

.sw-support-badge-awaiting_customer {
    background: #dbeafe;
    color: #1d4ed8;
}

.sw-support-badge-resolved {
    background: #dcfce7;
    color: var(--sw-support-success);
}

.sw-support-badge-closed {
    background: #e7e5e4;
    color: #57534e;
}

.sw-support-detail {
    min-height: 300px;
}

.sw-support-detail-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 1rem;
}

.sw-support-detail-heading h2 {
    margin: 0;
    font-size: 1.2rem;
}

.sw-support-ticket-number {
    margin-top: 0.4rem;
    color: var(--sw-support-muted);
    direction: ltr;
    font-size: 0.72rem;
    text-align: right;
}

.sw-support-detail-meta {
    display: grid;
    grid-template-columns:
        repeat(4, minmax(0, 1fr));
    gap: 0.7rem;
    margin-top: 1rem;
}

.sw-support-meta-item {
    border-radius: 1rem;
    padding: 0.75rem;
    background: #fafaf9;
}

.sw-support-meta-label {
    color: var(--sw-support-muted);
    font-size: 0.68rem;
}

.sw-support-meta-value {
    margin-top: 0.3rem;
    font-size: 0.78rem;
    font-weight: 900;
    word-break: break-word;
}

.sw-support-divider {
    height: 1px;
    margin: 1.3rem 0;
    background: var(--sw-support-border);
}

.sw-support-messages {
    display: grid;
    gap: 0.75rem;
}

.sw-support-ticket-message {
    max-width: 85%;
    border-radius: 1.15rem;
    padding: 0.9rem;
    background: #f5f5f4;
}

.sw-support-ticket-message-staff {
    margin-right: auto;
    background: #fff7e8;
}

.sw-support-message-author {
    margin-bottom: 0.45rem;
    color: #57534e;
    font-size: 0.7rem;
    font-weight: 900;
}

.sw-support-message-body {
    font-size: 0.82rem;
    line-height: 2;
    white-space: pre-wrap;
    word-break: break-word;
}

.sw-support-message-time {
    margin-top: 0.5rem;
    color: var(--sw-support-muted);
    direction: ltr;
    font-size: 0.65rem;
    text-align: right;
}

.sw-support-reply-form {
    display: grid;
    gap: 0.75rem;
}

.sw-support-empty,
.sw-support-loading,
.sw-support-error {
    display: grid;
    place-items: center;
    min-height: 150px;
    padding: 1rem;
    color: var(--sw-support-muted);
    text-align: center;
    line-height: 1.9;
}

.sw-support-error {
    color: var(--sw-support-danger);
}

.sw-support-footer {
    border-top: 1px solid var(--sw-support-border);
    padding: 1.5rem 0;
    background: rgba(255, 255, 255, 0.6);
}

.sw-support-footer .sw-support-container {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    color: var(--sw-support-muted);
    font-size: 0.75rem;
}

.sw-support-toast {
    position: fixed;
    z-index: 1000;
    bottom: 1rem;
    left: 1rem;
    max-width: min(420px, calc(100vw - 2rem));
    border-radius: 1rem;
    padding: 0.85rem 1rem;
    background: var(--sw-support-text);
    color: #fff;
    box-shadow: var(--sw-support-shadow);
    font-size: 0.8rem;
    line-height: 1.8;
}

.sw-support-toast.is-error {
    background: var(--sw-support-danger);
}

@media (max-width: 900px) {
    .sw-support-hero-grid,
    .sw-support-dashboard {
        grid-template-columns: 1fr;
    }

    .sw-support-detail-meta {
        grid-template-columns:
            repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 650px) {
    .sw-support-container {
        width: min(100% - 1rem, 1180px);
    }

    .sw-support-header-inner {
        align-items: flex-start;
        flex-direction: column;
        padding-block: 0.75rem;
    }

    .sw-support-header-actions {
        width: 100%;
        justify-content: flex-start;
    }

    .sw-support-hero {
        padding: 2.5rem 0 1.5rem;
    }

    .sw-support-card {
        border-radius: 1.25rem;
        padding: 1rem;
    }

    .sw-support-form,
    .sw-support-form-grid,
    .sw-support-detail-meta {
        grid-template-columns: 1fr;
    }

    .sw-support-field-full {
        grid-column: auto;
    }

    .sw-support-section-heading,
    .sw-support-detail-heading,
    .sw-support-footer .sw-support-container {
        align-items: stretch;
        flex-direction: column;
    }

    .sw-support-ticket-message {
        max-width: 100%;
    }
}